Shipping policy
We at BoundbyWine try our very best to get your orders to you as soon as possible. We use the following shippers for fulfillment
- NinjaCold for our standard deliveries (Chilled logistics by NinjaVan)
- Lalamove for our same day or urgent deliveries
Standard Delivery
Just spend $160 and delivery is FREE! Else a $15 delivery fee will be charged upon checkout. A failed delivery will incur an additional $15 delivery charge.
Typically, we try our best to provide next day delivery for orders made before 12pm, but it could take up to 3 business days to deliver your order. This would be dependent on order quantity and types of wines.
Unless otherwise requested, we typically arrange deliveries between 6-10PM for residential addresses, and 10-3PM for corporate addresses.
Our delivery timeslots are
- Monday - Saturday: 9-12PM, 12-3PM, 3-6PM, 6-10PM
- Sundays & Public Holidays: No deliveries
We work with NinjaCold in the following manner:
- We consolidate the items for your order at our Storefront across the various warehouses that we operate in
- Once ready, NinjaCold will pickup your order from our storefront
- Orders are transferred to NinjaCold's chilled storage for next day delivery
- Next day, orders are delivered by NinjaCold during the delivery slot selected
You will be informed by email of when your order has been picked up by NinjaCold, and when NinjaCold will be delivering your order
In the case of failed delivery, re-delivery attempts
- Will incur a $15 delivery fee, unless the failed delivery is caused by us or NinjaCold
- Re-delivery attempts will be arranged once we have recieved your payment for the re-delivery
Same Day & Urgent Delivery
Same day & urgent delivery is available from Tuesdays to Sundays, between 12-9PM. This is conditional on having the required quantity at our Storefront, and orders would be delivered within 4 hours of order
When checking out, please select Local Delivery to recieve same day delivery
A failed delivery will incur a re-delivery charge at the going Lalamove delivery rate
The rates for same day & urgent delivery are:
- $25 for deliveries within 20km of our Storefront
- $35 for deliveries beyond 20km of our Storefront
Should you hit $160 in order value, $15 will be waived from the delivery fee
Cheese & Charcuterie Platters
These are done in partnership with our sister brand, Barely Aged. The shipping rates follow their shipping policies
- Free delivery for orders above $200, otherwise a $15 delivery fee
Subscription Orders
Subscription orders are delivered as per your subscription frequency. If you are an existing subscriber with us, additional orders would be delivered with your next delivery.
In Store Pickups
For pickups in store, please refer to our store operating hours, which can be found here
If all items are available at our storefront, pickups can be made within 1 hour of purchase, subject to operating hours
If items need to be transferred from the warehouse to our storefront, pickups can be made within 2 business days of the order
